Events at work have real emotional impact on participants. Emotions and emotion management are a prominent feature of organizational life. Among the many reasons to be interested in human emotions in the workplace, foremost english for workplace pdf that as applied scientists, one of our aspirations is to increase human welfare. Rather than being objective, welfare is subjectively defined by people in terms of their affective reactions to organizational events.
Consequently, if we can find ways to alter organizational practices, social processes, or task designs in ways that increase positive emotions and reduce negative emotions, the welfare of organizational members is directly increased. And although human beings speak more than 6,000 languages, about 90 percent of people across different cultures have no trouble figuring out if someone is registering happiness, surprise, or disgust just by looking at the person’s face. We are super-sensitive to the slightest shift in people’s facial expressions, especially if they are registering fear or anger. We are not slaves to emotional cues and triggers. We can use reason to evaluate our emotions, interpret them, and even reassess our initial reaction to them. We can soften their impact or shift their meaning.
In other words, we can control our own emotions as well as the effect that other people’s emotions have on us. In fact, the ability to detect, assess, and control one’s emotions is one of the predictors of success in relating to the Other. Connecting with the Other depends on developing an understanding of ourselves — what triggers our strongest emotions, and how the emotions we show impact others. For example, an executive who understands that looming deadlines bring out the worse in her won’t schedule an important meeting if she has work piling up. A manager who knows that talking about certain subjects tends to get him angry will think twice before reacting to an opinion that would normally set him off. Being able to read emotional cues in employees is a tool that can make any supervisor’s or manager’s job easier. It can allow you to motivate them in ways that cause positive performance, and avoid conflict in your workplace.
Those who express positive emotions in the workplace are better equipped to influence their coworkers favorably. Being aware whether or not your showing positive emotions will cause ripple effects in the workplace. Being able to bring out positive emotions and aware of how to do this can be an incredibly useful tool in the workplace. A manager who is able to reward and speak to his employees in a way that brings out their positive emotions will be much more successful than one who lacks these skills.